Rent & Arrears Advisor

We are looking for a candidate with suitable qualifications or experience of managing rents and arrears and an understanding of housing benefit and welfare entitlements. The ideal candidate will have empathy with people experiencing homelessness and an understanding of and commitment to Equality, Diversity and Inclusion. Candidates will have good IT skills, with the ability to use office 365, be able to work calmly under pressure both  within a team and independently.

Job description:

Arc has 16 properties and provides supported accommodation and outreach services to those experiencing homelessness in Somerset.

Some of your key responsibilities will be: 

• To monitor arrears cases ensuring that prompt action is taken to control and recover any outstanding debts   

• To recover previously written off debts.   

• Identify tenants falling into arrears and monitor existing cases to ensure that prompt action is taken to recover Housing Benefit & Service charges. 

• To work alongside housing support workers, following the procedure of warnings and potential evictions. 

• To maintain up to date knowledge of all legislation relating to Housing Benefit, other Welfare benefits and arrears control 

• To maintain data and computer records in respect of the arrears programme   - to include updating and maintaining the rent accounting database with all relevant client information.  

• To liaise with Social Services, Department for Work and Pensions, Local Housing Officers, Housing Benefits, Citizens Advice Bureau and other relevant organisations in relation to payment of rent arrears. 

• Carry out finance administration tasks including but not restricted to; banking; inputting rents received; supplier invoice processing; reconciling credit card statements; inputting CORE forms 
   

Hours: Full time but would consider part time (please include in your covering letter) 

FT 37.5 hours per week to be worked Monday – Friday. Flexible hours but within core working hours of 8am – 5:30pm. 

Location:

Taunton with opportunity for hybrid working 

Salary:

Salary and Benefits: 

Salary: Competitive 
Company Pension Scheme 
23 days Annual Leave plus Bank Holidays 
Hybrid Working 
Health & Wellbeing Programme

Contact

To apply: 

Please download the full job description and personal specification.

If the role is right for you, please send your CV and a covering letter detailing why you’d like to work for Arc and why you’re suitable for this role to: [email protected]   

We will be reviewing applications as they come in, so please don’t hesitate to apply, as we reserve the right to close this vacancy early if we receive sufficient applications.  

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