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Arc Complaints Form, Process and Procedure

At Arc we are committed to providing high standards of service to our clients and other stakeholders. However, there may be occasions when we do not meet those high standards. We welcome feedback and we also take any form of complaint seriously. You can read our complaints policy and procedure at: www.arcinspire.co.uk/policies

To help us investigate your complaint, please fill out our online complaints form found on the right.

You can also use the downloadable word version by clicking here or email [email protected]

Next Steps:
Once we have received your complaint, it will be assigned to the relevant manager, your complaint will be acknowledged and we will begin our complaints procedure.

Privacy Statement:
We collect and process this personal data to investigate and resolve complaints. We also analyse complaints data to help us identify any patterns and to improve our services and processes. This is all in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Your Name:
Your Address: (Please leave either your address or email address so we can respond to your complaint in writing):
Your Email Address:
Your Contact Number:
How would you like us to contact you?:
Do you have any accessibility needs we should be aware of? :
If yes to the above, please provide details of how we can help (e.g. larger print, translated text):
If you are using a representative, please include their contact details here, otherwise, skip to the next question:
Please provide details of your complaint:
Please explain what you think we should do to put things right? :

Arc Complaints Form, Process and Procedure

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