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Arc Complaints Form, Process and Procedure

At Arc we are committed to providing high standards of service to our clients and other stakeholders. However, there may be occasions when we do not meet those high standards. We welcome feedback and we also take any form of complaint seriously. You can read our complaints policy and procedure at: www.arcinspire.co.uk/policies

To help us investigate your complaint, please fill out our online complaints form found on the right.

You can also use the downloadable word version by clicking here or email [email protected]

Next Steps:
Once we have received your complaint, it will be assigned to the relevant manager, your complaint will be acknowledged and we will begin our complaints procedure.

Privacy Statement:
We collect and process this personal data to investigate and resolve complaints. We also analyse complaints data to help us identify any patterns and to improve our services and processes. This is all in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Full Name:
Date of Birth:	Today
Gender:
Contact Number:
Email Address:
National Insurance Number:
Do you have a local connection to the area?:
If yes, please explain:
Are you currently:	Homeless (Rough Sleeping) Homeless (Sofa Surfing) Living in Support Housing Living with Family or Friends Living in a Council Property Living in Housing Association Accommodation In Private Landlord Accommodation Other
How long have you been homeless for?:
If you are not already homeless, when do you expect to become homeless?:
Please give the reasons you are homeless:
Previous Accommodation details:	Please include date from, date to, type and location of accommodation, and the reasons for leaving
Are you currently claiming any benefits?:
If yes, please state what you are claiming:
Date of next payment (if claiming):	Today
Do you have any debts/rent arrears?:
If yes, please give details:
Do you have any savings?:
If yes, please give details:
Do you have any physical health or accessibility needs?:
If yes, please give details:
Do you have a history of, or any current mental health issues?:
If yes, please give details:
Do you have a history of, or current substance misuse?:
If yes, please give details:
Do you have a history of violence or aggressive behaviour?:
If yes, please give details:
Do you have any history of Criminal Offending or Custodial Sentences?:
If yes, please give details:
Are you engaging with Social Services?:
If yes, please give details:
Are you engaging with any Support Services?:
If yes, please give details:
Are you registered with a GP?:
If yes, which practice are you registered with?:
Are you on any medication?:
If yes, please give details:
Do you have any pets?:
If yes, please give the pet's details:
Please give any other information which you think may help us to find the right accommodation and support for your needs:

Arc Complaints Form, Process and Procedure

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