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Arc Complaints Form, Process and Procedure

At Arc we are committed to providing high standards of service to our clients and other stakeholders. However, there may be occasions when we do not meet those high standards. We welcome feedback and we also take any form of complaint seriously. You can read our complaints policy and procedure at: www.arcinspire.co.uk/policies  

To help us investigate your complaint, please fill out our online complaints form found on the right. 

You can also use the downloadable word version by clicking here or email [email protected] 

Next Steps:  
Once we have received your complaint, it will be assigned to the relevant manager, your complaint will be acknowledged and we will begin our complaints procedure.

Privacy Statement:  
We collect and process this personal data to investigate and resolve complaints. We also analyse complaints data to help us identify any patterns and to improve our services and processes. This is all in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

 

Contact Us

If you are looking to contact us about an area other than complaints, you can visit our Contact Us page, or use the following details:

Email: [email protected]
Phone: 01823 271326
Visit: 7 The Crescent, Taunton TA1 4EA

For recruitment, you can email: [email protected]

Thank you.

Do you need help?

If you or someone you know is at risk of homelessness or has become homeless, we can help. 

Please visit our 'Get Help' page for further details or contact us directly.

If you are concerned about a rough sleeper, you can report them via StreetLink : https://www.streetlink.org.uk/

This will alert the local Outreach Team who will provide support.

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© 2024  ARC, 7 The Crescent, Taunton, Somerset TA14EA     Telephone 01823 271326     www.arcinspire.co.uk
Registered as a Community Benefit Society No. 23680R.  Arc is the trading name for Taunton Association for the Homeless.